At AI Learning Hub, we are committed to providing high-quality educational services and ensuring student satisfaction. This Refund Policy outlines the terms and conditions under which refunds are issued for our courses and services. Please read this policy carefully before enrolling in any of our programs.
We understand that circumstances may change after enrollment. Our refund policy is designed to be fair to both students and our institution while allowing us to maintain high-quality educational services. Refund eligibility is determined based on several factors, including the timing of your request, the type of course or service purchased, and the extent to which you have accessed course materials.
For most standard courses, we offer a 7-day money-back guarantee from the date of enrollment or payment (whichever is later). To be eligible for a full refund during this period, you must:
If these conditions are met, you will receive a full refund of the course tuition. Processing fees, if any, are non-refundable.
If you request a refund between 8 and 14 calendar days after enrollment, you may be eligible for a partial refund of 50% of the course tuition, subject to the following conditions:
Refund requests submitted more than 14 calendar days after enrollment are generally not eligible for refunds. However, we may consider exceptions on a case-by-case basis for extenuating circumstances such as:
| Time Period | Refund Amount | Conditions |
|---|---|---|
| 0-7 Days | 100% (Full Refund) | Access ≤ 20% of materials |
| 8-14 Days | 50% (Partial Refund) | Access ≤ 30% of materials, no assessments completed |
| After 14 Days | No Refund | Exceptions for documented extenuating circumstances |
For premium courses, certification programs, or multi-course bundles priced above $500, the following refund policy applies:
Individual coaching and mentorship sessions are subject to different refund terms:
For live, instructor-led workshops and webinars:
Organizations enrolling multiple students are subject to customized refund terms outlined in their service agreement. Please contact our corporate training team for specific details.
The following items and services are non-refundable under all circumstances:
We reserve the right to cancel or reschedule courses due to insufficient enrollment, instructor unavailability, or unforeseen circumstances. In such cases:
Minor updates or changes to course content, structure, or instructors do not qualify for refunds. We continuously improve our courses based on feedback and industry developments. Significant changes that materially alter the course will be communicated in advance, and affected students may request a refund within 7 days of notification.
If you experience technical difficulties that prevent access to course materials:
Technical issues on the student's end (such as incompatible devices, insufficient internet connection, or failure to meet system requirements) do not qualify for refunds.
To request a refund, please follow these steps:
Refund requests are typically reviewed within 5-7 business days of receipt. We may contact you for additional information or clarification. Once approved, refunds are processed as follows:
Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts. In rare circumstances where refunding to the original payment method is not possible, we will work with you to find an alternative solution.
In lieu of a refund, you may request course credit to be applied toward future courses. Course credits:
You may request to transfer your enrollment to a different course or future session, subject to:
For subscription-based services billed monthly:
For annual subscription plans:
In cases of serious medical emergencies that prevent course completion, we may provide:
Medical documentation from a licensed healthcare provider is required.
Active military personnel who receive deployment orders or reassignment may receive:
Official military orders must be provided.
In the event of death of the enrolled student or immediate family member, we will provide a full refund upon receipt of appropriate documentation (death certificate or obituary).
If your refund request is denied and you wish to appeal the decision:
We take fraud seriously. Fraudulent refund requests, including but not limited to claiming non-receipt of services that were accessed, false claims of technical issues, or chargeback abuse, may result in:
If you initiate a chargeback through your credit card company or payment provider without first attempting to resolve the issue with us:
We strongly encourage you to contact us directly to resolve any billing disputes before initiating a chargeback.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The refund policy in effect at the time of your enrollment applies to your purchase. Material changes will be communicated via email to enrolled students who may be affected.
This Refund Policy is governed by the laws of the Commonwealth of Pennsylvania and the United States. Any disputes arising from refund requests will be subject to the dispute resolution procedures outlined in our Terms & Conditions.
For questions about our Refund Policy or to request a refund, please contact us:
AI Learning Hub
5302 Selena Mount
Trompton, PA 03612-1723
United States
Email: [email protected]
Phone: +1 931 439 3047
Registration Number: 36392766
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
We aim to respond to all refund inquiries within 5-7 business days.
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